Delivery and returns policy

RETURNS

Ash Cosmetics Online Returns Policy & Procedure

Company is shutting down. No returns, swaps, amendments or refunds will be granted on any items. 

If any items you have ordered have sold you, you will receive a Refund notification.# 

DELIVERY

Ash Cosmetics Delivery Policy

If any products you order are not in stock, rest assure that we are doing all we can to restock in the earliest time possible.

Delivery conditions apply from the date that we confirm we have posted your order successfully.

*Free Delivery on all orders over £50 is not valid if the cost of your order that exceeds £50 is made up of either of our products that are classed as Specialist Large Items.

*If purchasing either of our Specialist Large Items, the delivery option “UK Delivery (Salon Equipment)” must be selected at checkout or your order will not be processed.
Please note: We are unable to deliver to a PO box address as it will require a signature. Please contact us directly if you need an order delivered to a PO Box address to check options, please email info@ashcosmetics.com
Important Information Regarding Foreign Orders:

Any additional country regulations, extra charges, permissions, licenses etc. on importing products are the responsibility of the recipient.
Orders being posted outside of the EU will pass through customs and may be subject to duties & taxes which are decided by the receiving country’s customs- these charges are the sole responsibility of the recipient.
Packages may be stopped and opened by customs on entry to the receiving country, please allow extra time if this happens as it can hold up the delivery times.

Disclaimer
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United Kingdom. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country’s customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.

Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above terms.
Signed For UK
We use the Royal Mail 1st class recorded (requires a signature on delivery) service for orders weighing up to 2000gms being posted within the UK. The aim to deliver the next working day but this is not a guaranteed service so you need to allow up to 21 working days after posting before contacting us.
On occasions we Parcelforce Express 48 service for orders weighing over 2000gms being posted within the UK, guaranteed by close of business (6pm) in two working days for most areas, this is extended to 2-4 working days for some very remote areas in the UK. Requires a signature on delivery.
Next Day Guaranteed UK
Please contact us if you require this service and we will let you know if this is possible and quote you the cost for this accordingly.
Standard Signed For Europe Zone 1&2
We use Royal Mail signed-for service for orders weighing up to 2000gms being posted to Europe, this service is tracked along the way and generally arrives faster than standard airmail. Aim to deliver from 2 working days for Western Europe & from 3 working days for Eastern Europe. This is not a guaranteed service so you need to allow up to 21 working days.
Standard Signed For Worldwide Zone 1&2
We use Royal Mail signed-for service for orders weighing up to 2000gms being posted to the rest of the world, this service is tracked along the way and generally arrives faster than standard airmail. Aim to deliver within 4-5 working days however this is not a guaranteed service so you need to allow up to 21 working days.

SECURITY ONLINE
Ash Cosmetics Online, understand how important security is to you. When you place an order at Ash Cosmetics Online we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. In order for encryption to take place, your browser must have the SSL protocol.